FAQ - frequently asked questions
frequently asked questions (FAQs)
1. Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and Shopify Payments. We also accept Apple Pay and Google Pay for a seamless checkout experience.
Q: Can I cancel or modify my order after placing it?
A: If you need to cancel or modify your order, please contact us within 24 hours. After this window, orders are processed and cannot be changed.
2. Shipping
Q: Where do you ship to?
A: We ship to the UK, EU, and most international destinations. If you're unsure about shipping availability to your location, feel free to contact us.
Q: What are your shipping times?
A:
- UK: 2–5 business days.
- EU: 5–10 business days.
- International: 7–14 business days.
Please note that these are estimates, and actual delivery times may vary based on your location and carrier.
Q: How much does shipping cost?
A: Shipping costs depend on your location and the weight of the package. You'll see the calculated shipping cost at checkout.
Q: Can I track my order?
A: Yes! Once your order is dispatched, you'll receive a confirmation email with a tracking number and instructions on how to track your shipment.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is in its original condition and packaging. Customized or personalized items cannot be returned unless defective.
Q: How do I request a return?
A: To initiate a return, please email us at [your email address] with your order number and reason for the return. We'll provide you with further instructions.
Q: Do you offer refunds?
A: Yes, refunds are issued to the original payment method once the returned item has been inspected and approved. Please note that shipping fees are non-refundable.
4. Custom Fees and VAT Duties
Q: Will I need to pay customs fees or VAT duties?
A:
- UK Customers: VAT is included in the product price.
- EU and International Customers: Depending on your country, customs fees or VAT may apply and are the responsibility of the buyer. Please check your country's import policies for more information.
5. Customization
Q: Can I request a custom order or personalized product?
A: Absolutely! We specialize in customized products. Please reach out to us via CONTACT US page with your requirements, and we’ll work with you to create something special.
Q: How long does it take to create a custom order?
A: Custom orders typically take 5–10 business days to create, depending on the complexity of the design.
6. Care Instructions
Q: How do I care for my 3D-printed products?
A:
- Avoid prolonged exposure to direct sunlight or extreme temperatures, unless I have supplied you with a specific outdoor-resistant 3D printed product (such as PETG, ASA, or PA Nylon).
- Clean gently with a damp cloth and mild soap.
- For products with moving parts, handle with care to avoid damage.
7. Other Questions
Q: Do you offer bulk orders or wholesale pricing?
A: Yes, we welcome bulk and wholesale inquiries! Please connect with us on our CONTACT US page for more details.
Q: How can I contact you?
A: You can contact us via email at CONTACT US page or through our Shopify store’s contact form. We typically respond within 24 hours.
1. Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and Shopify Payments. We also accept Apple Pay and Google Pay for a seamless checkout experience.
Q: Can I cancel or modify my order after placing it?
A: If you need to cancel or modify your order, please contact us within 24 hours. After this window, orders are processed and cannot be changed.
2. Shipping
Q: Where do you ship to?
A: We ship to the UK, EU, and most international destinations. If you're unsure about shipping availability to your location, feel free to contact us.
Q: What are your shipping times?
A:
- UK: 2–5 business days.
- EU: 5–10 business days.
- International: 7–14 business days.
Please note that these are estimates, and actual delivery times may vary based on your location and carrier.
Q: How much does shipping cost?
A: Shipping costs depend on your location and the weight of the package. You'll see the calculated shipping cost at checkout.
Q: Can I track my order?
A: Yes! Once your order is dispatched, you'll receive a confirmation email with a tracking number and instructions on how to track your shipment.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is in its original condition and packaging. Customized or personalized items cannot be returned unless defective.
Q: How do I request a return?
A: To initiate a return, please email us at [your email address] with your order number and reason for the return. We'll provide you with further instructions.
Q: Do you offer refunds?
A: Yes, refunds are issued to the original payment method once the returned item has been inspected and approved. Please note that shipping fees are non-refundable.
4. Custom Fees and VAT Duties
Q: Will I need to pay customs fees or VAT duties?
A:
- UK Customers: VAT is included in the product price.
- EU and International Customers: Depending on your country, customs fees or VAT may apply and are the responsibility of the buyer. Please check your country's import policies for more information.
5. Customization
Q: Can I request a custom order or personalized product?
A: Absolutely! We specialize in customized products. Please reach out to us via CONTACT US page with your requirements, and we’ll work with you to create something special.
Q: How long does it take to create a custom order?
A: Custom orders typically take 5–10 business days to create, depending on the complexity of the design.
6. Care Instructions
Q: How do I care for my 3D-printed products?
A:
- Avoid prolonged exposure to direct sunlight or extreme temperatures, unless I have supplied you with a specific outdoor-resistant 3D printed product (such as PETG, ASA, or PA Nylon).
- Clean gently with a damp cloth and mild soap.
- For products with moving parts, handle with care to avoid damage.
7. Other Questions
Q: Do you offer bulk orders or wholesale pricing?
A: Yes, we welcome bulk and wholesale inquiries! Please connect with us on our CONTACT US page for more details.
Q: How can I contact you?
A: You can contact us via email at CONTACT US page or through our Shopify store’s contact form. We typically respond within 24 hours.